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Case Study: First embed the customer - innovating at Partners HealthCare

US - Carleen Hawn, California Healthcare Foundation, February 2012. A look inside the successful development of a patient-centric health technology sponsored by a nonprofit consortium of hospitals and clinics in the United States (PDF). www.chcf.org/resources/download.aspx?id=%7b99E2AC58-9B0B-4F6B-8388-A5A4C...